Phone: 716-276-9860   |   book

    spa etiquette


    In order to make sure that you thoroughly enjoy your visit to The Spa at the Delavan, please take a moment to review the following information.


    when making a reservation, you will be asked to provide a valid credit card to hold the appointment. You are welcome to present a different method of payment upon arrival. You may also pre-pay your appointment with a cash payment prior to you or your guest’s arrival.

    cancellation policy

    Please make any changes to scheduled appointments by 5 p.m. the day prior. Failure to cancel an appointment will result in a 100% surcharge.

    consent form

    A consent form must be electronically submitted through our reception prior to any treatment. For your convenience you may do so through your email confirmation that you will receive prior to your appointment, or upon arrival with our receptionist.

    cell phones

    Cell phones must be on silent in any spa or spa lounge/locker room areas. To ensure every guest has the perfect relaxing spa experience, please have cell phone conversations in the salon/salon lobby.

    expectant mothers

    Expectant mothers who are within their first trimester may enjoy one of a specific selection of facials. Expectant mothers should refrain from massage during the first trimester. Please discuss with our staff member the facial options during your first trimester. Expectant mothers who have completed their first trimester are encouraged to inquire about any of the spa treatments that are available, excluding body wraps.

    our services:

    microblading  |  hair  |  manicures and pedicures  |  facialmassage  |   body treatments   |   waxing   |  packages  |  etiquette